Links
Strike is back on for U.S. airport workers seeking higher pay, job protections
Can an Airline Cut “Turn Times” Without Adding Staff?
How to Design (and Analyze) a Business Experiment
Statisticians Found One Thing They Can Agree On: It’s Time To Stop Misusing P-Values
Can Customer Reviews Be ‘Managed?’
Customers Like Self-Service, Unless It Undermines Customer Support
Priceline’s CEO on Creating an In-House Multilingual Customer Service Operation
Ex-McKinsey analyst finds new path as lavish jeweler
