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Managing Service Operations

A Resource for the Managing Service Operations MBA Course at Harvard Business School

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September 19, 2019

How JetBlue Topped Its Industry In Customer Service–Through Company Culture And A New Breed Of Technology

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September 18, 2019

What Brands Can Learn About Customer Experience From Hot Pot Chain Hai Di Lao

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September 12, 2019October 29, 2019

Counter Service Tipping: Who Gives?

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September 9, 2019September 10, 2019

United Airlines Uses Cars To Explain Why Passengers Can’t Sit In Empty Economy Plus Seats

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September 9, 2019September 11, 2019

United Airlines’ New App Has So Far Saved 40,000 Flight Connections

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September 6, 2019

Wait Wait…Tell Me!

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September 3, 2019September 21, 2020

Tiny Getaway cabins near Beaver Creek park offer outdoor overnights with style

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August 25, 2019August 27, 2019

Fury as British Airways Cancels Scores of Flights, Some by Mistake

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August 22, 2019October 29, 2019

DoorDash Promises Delivery Workers Will Earn More (and Keep Tips)

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August 17, 2019August 27, 2019

The Completely Reasonable Reason People Are Flying With Mini Horses

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